Extended Warranty & Technical Support

Please log in to see your testers and to purchase extended warranty and technical support.

Warranty and Technical Support

When purchasing your SmartPro, SmartPro Mini or Zed-FULL PLUS from us or our distributors, you will receive full product warranty which includes loan equipment if your equipment should fail. This ensures you can continue working whilst your equipment is repaired.

In addition, we offer full technical and product support on all key programming issues involving your equipment for the first 12 month period.

We believe this outstanding support package is essential for you to best maximise your investment into key and remote programming and gain experience in the market.

Extending Your Cover

Once your manufacturer's warranty and the initial 12 month tech support period have expired, we believe it's essential that you are able to receive the same level of service both when your equipment unexpectedly fails or you have a problem vehicle to resolve.

Having a failure of your equipment can be very costly; firstly repair charges can be up to £595, but more importantly you can be without your tester for 6 weeks or more, which can cost far more in lost business.

We therefore offer extended warranty and technical support .

Extended Warranty

Extended warranty includes:

• Cost of repairing your tester (excluding accidental damage to the hardware)
• Loan tester for the period your tester is away for repair (which can be in excess of 6 weeks)
• Carriage costs collecting and delivering the testers

Technical Support

The service includes technical advice on vehicle issues, software issues, key/remote/transponder selection, problem solving & eeproming advice. In addition we will assist with product support including using the equipment to your best advantage, loading latest softwares and advice on additional upgrades available.

Technical Support includes:

• Technical support telephone hotline for key and remote programming problems
• Telephone hotline for cloning machine problems including eeprom programming
• Software update solutions including TeamViewer support, where we take control of your PC
• Registration plate lookup for VAG chassis code / engine code

To support our extended warranty and technical support service we have the following facilities in place:

• A call centre telephone system with technical support hotline
• A team of well-trained technical support staff with in-depth key programming and EEPROM knowledge
• Access to a huge range of technical information
• Large pool of support loan testers
• TeamViewer PC system where we take control of your PC

Pricing

Extended Warranty is available on the following testers. Please note, purchasing of Technical Support or Extended Warranty cannot be applied to your Trade Account, and nust be paid for in full before being applied.

Terms and Condtions

All warranty is subject to terms and conditions, and is only applicable if all accounts are paid in full.